Customer comments contain rich guidance for improving CX, and text and sentiment analytics unlock that insight in real-time, at scale. In this 30 minute webinar you will learn:

  • State of the technology - examples of how it works, benefits, and the results you can expect 

  • How three businesses are using text analytics today:

    • Product roadmap prioritization - NPS & CSAT feedback
    • Customer Journey optimization - CSAT & online reviews
    • Issue Detection/Risk Management - Employee Engagement feedback

  • How to determine whether you need text analytics,  or not.

Webinar on Demand (2)