Customer comments contain rich guidance for improving CX, and text and sentiment analytics unlock that insight in real-time, at scale. In this 30 minute webinar you will learn:
- State of the technology - examples of how it works, benefits, and the results you can expect
- How three businesses are using text analytics today:
- Product roadmap prioritization - NPS & CSAT feedback
- Customer Journey optimization - CSAT & online reviews
- Issue Detection/Risk Management - Employee Engagement feedback
- How to determine whether you need text analytics, or not.