Customer comments contain rich guidance for improving CX, and this is where text and sentiment analytics can help. In this webinar, Jessica Pfeifer, Chief Customer Officer at Wootric, covers how machine learning now delivers quality, real-time auto-categorization and sentiment analysis in an analytics platform designed for CX needs. Three current use cases are covered: Product roadmap prioritization, Customer Journey optimization and Issue Detection/Risk Management

 

How to Use Text and Sentiment Analytics to Improve CX (8) (8)