Critics of the Net Promoter Score often say that it isn’t enough to capture the useful feedback throughout the customer life cycle, and they’re right. That’s why other customer experience surveys like Customer Effort Score and Customer Satisfaction exist.
To get actionable insight, you need to ask the right question at the right time.
In this recorded webinar, you'll learn:
Reap the benefits of having both a holistic view of customer sentiment as well as the capability to dig into each journey point.
This recorded webinar is 45 minutes (30 min content, plus 15 min Q&A).