In this webinar, David Yin, VP Consumer Experience and Brand Strategy at Ancestry shares the practical playbook he has honed for scaling a modern Customer Insights function, including:
- How to use data to influence the C-Suite and cross-functional stakeholders
- Four steps to democratizing CX data to empower teams to improve CX
- How to know if your "customer insight" will impact the bottom line
Offering both strategic and practical insights, this webinar is for professionals who are establishing a CX program or are looking to scale an existing approach.
30 minute webinar plus 15 minutes Q&A