How to Scale CX: A Playbook for the Modern Customer Insights Pro

Screenshot 2019-06-25 11.29.53

In this webinar, David Yin, VP Consumer Experience and Brand Strategy at Ancestry shares the practical playbook he has honed for scaling a modern Customer Insights function, including:

- How to use data to influence the C-Suite and cross-functional stakeholders

- Four steps to democratizing CX data to empower teams to improve CX

- How to know if your "customer insight" will impact the bottom line

Offering both strategic and practical insights, this webinar is for professionals who are establishing a CX program or are looking to scale an existing approach. 

30 minute webinar plus 15 minutes Q&A

WATCH WEBINAR ON-DEMAND NOW