In the first of our webinar series about scaling a CX Program, Jessica Pfeifer, Cofounder of Wootric, talks to Dave Hansen, Senior Marketing Manager for Client Advocacy at Watermark. Dave initiated the company’s modern NPS program two years ago and still manages its delivery today. Watermark's program now engages every customer-facing function, leverages Salesforce, and monitors multiple touch-points in the customer’s journey.
Dave will share four factors that contribute to Watermark's success driving customer-centricity throughout the organization and across multiple product lines and services.
- Relationship Building
- Customer Journey
Offering both strategic and practical insights, this webinar is for professionals who are establishing a CX program or are looking to scale an existing approach.
30 minute webinar plus 15 minutes Q&A