How to Scale CX:

Voice of Customer from Metrics to Impact & Advocacy

How do you develop a Voice of Customer program that delivers customer experience transformation?

In this webinar, Guneet Singh, Director of Customer Experience Programs at DocuSign shares how to lay a foundation for quantifying the impact of VoC on retention, and scale to shape product roadmap and drive customer advocacy.

At DocuSign, Guneet works closely with the Product Team to leverage the power of NPS and CES feedback at scale to understand and advocate for the experience of over 100 million users.

30 minutes plus 15 minute Q&A


Watch the Webinar on Demand

How do you develop a Voice of Customer program that delivers customer experience transformation?

In this webinar, Guneet Singh, Director of Customer Experience Programs at DocuSign shares how to lay a foundation for quantifying the impact of VoC on retention, and scale to shape product roadmap and drive customer advocacy.

At DocuSign, Guneet works closely with the Product Team to leverage the power of NPS and CES feedback at scale to understand and advocate for the experience of over 100 million users.

30 minutes plus 15 minute Q&A


Speakers

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Guneet Singh

Director of CX Programs, DocuSign

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Jessica Pfeifer

Chief Customer Officer, Wootric